Helpdesk Agent (24X7)

Descripción y detalle de las actividades

We seek an additional IT Helpdesk and Call Center agent to extend our existing 24x7 support team.

Main activities for several global projects:

- Hotline coverage
- Case creation
- Coordination with customers, partners, managers, and field engineers
- Dispatch to field
- Escalation to other departments/levels
- Other support tasks

Experiência y requisitos
- Knowledge of spoken and written French and English (minimum B2 level)
- Great communication and interpersonal skills
- Ability to work in a team
- Good knowledge of MS Office package
- Foreigners are required to have a valid work permit.Beneficios
- Beneficios de acuerdo a la LFT
- Home office

**Número de vacantes** 1

**Área** Informática/Sistemas/TI/Programación/Software

**Contrato** Permanente

**Modalidad** Home office

**Turno** Mixto

**Jornada** Tiempo Completo

**Horario**
- Tiempo completo
- Turno Matutino
- Turno Vespertino
- Turno Mixto
- Rotativo
- Turno de 8 Horas

**Salario mensual neto** $26,000 - $30,000 MXN

**Estudios** Preparatoria

**Inglés **Hablado: Avanzado, Escrito: Avanzado

**Frances **Hablado: Intermedio, Escrito: Intermedio

**Edad** 18 - 65 años

**Disponibilidad p. viajar** No