Helpdesk Associate - Part Time (Am)

Helpdesk Associate - Part Time (AM)We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara (On-site).**Requirements**:**Preferred Schedule: 7:00 - 11:30 AM (ON-SITE)**- Availability to work 22.5 hours per week- Interest in working on Morning shifts- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service**Activities**:- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**We Offer**:- Competitive salary- Grocery Tickets - 12% of base salary- 30 days of christmas bonus- 12 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company**Job Type**: Part-time**Salary**: Up to $7,650.00 per monthExpected hours: 22.5 per weekWork Location: In person