**VACANTE REMOTA (MÉXICO)**Location: (REMOTE)Company: NTT DATA Services**Requirements**:- **Live in on of these cities and be a Mexican citizen**:CDMX, Guadalajara, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla- **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed.)**:- Availability to work 45 hours per week- Interest in working on **Morning / Afternoon / Night shifts (rotational shifts, we are looking for someone with full availability)**:- **Advanced English (good pronunciation and fluency)**:- Looking to work in IT Environment- **6 months of experience in Customer Service and Tech Support****We Offer**:- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company**Activities**- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Salary**: $14,800.00 per monthApplication Question(s):- Do you have an ADVANCED level of English and good pronunciation?- Are you available to work rotational shifts?- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)- Do you have experience in tech support level 1 for Windows? This is extremely necessary- Do you live in one of these cities?CDMX, Guadalajara, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla