Helpdesk Associate / Tech Support Agent (Remote In

**VACANTE REMOTA (MÉXICO)**Location: (REMOTE)Company: NTT DATA Services**Requirements**:- **Live in Mexico and be a Mexican citizen**:- **Finished high school (a copy of your official certificate of completion will be requested)**:- Availability to work 45 hours per week- Interest in working on **Morning / Afternoon / Night shifts (rotational shifts, we are looking for someone with full availability)**:- **Advanced English (good pronunciation and fluency)**:- Looking to work in IT Environment- **6 months of experience in Customer Service and/or Tech Support*****We Offer**:*- Grocery Tickets - 12% of base salary- 30 days of Christmas bonus- 10 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company***Activities***- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Salary**: $14,800.00 per monthApplication Question(s):- Are you available to work rotational shifts?- Do you have an ADVANCED level of English with good pronunciation?- Do you have experience in tech support level 1?