Helpdesk It Technician Level 1

**RESPONSIBILITIES**:Tracks all Help Desk requests through to completion. Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed. Insures that the IT Operations Manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.Enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.**REQUIREMENTS**:Advanced English (written and spoken)Associate's degree or equivalent experience in management information systems, computer science, business, or a related discipline.Experienced and fluent working with Help Desk support and inventory tracking software.Excellent customer service skills.Strong written, verbal (face-to-face and telephone), analytical and interpersonal skills.Work Remotely: No Home OfficeTipo de puesto: Tiempo completoSalario: A partir de $5,000.00 a la semanaBeneficios:- Aumentos salariales- Bebidas gratis- Caja de ahorro- Días de maternidad superiores a los de la ley- Días de paternidad superiores a los de la ley- Días por enfermedad- Estacionamiento de la empresa- Estacionamiento gratuito- Opción a contrato indefinido- Programa de referidos- Servicio de comedor- Servicio de comedor con descuento- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipo de jornada:- Lunes a viernes