VACANTE PRESENCIALNTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco, Mexico. (This position is to work ON-SITE)Requirements:Availability to work 45 hours per weekInterest in working on Afternoon/Night shiftsAdvanced English, excellent pronunciationLooking to work in IT Environment6 months of experience in Customer ServiceWe Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus12 days of vacations50% Vacation bonus5 personal days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyActivities:General L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Tipo de puesto: Tiempo completoSueldo: $18,000.00 al mesBeneficios:Caja de ahorroDías por enfermedadPrograma de referidosSeguro de gastos médicos mayoresSeguro de vidaVacaciones adicionales o permisos con goce de sueldoVales de despensaTipo de jornada:Turno de 8 horasPregunta(s) de postulación:Do you have an ADVANCED level of English?Are you able to work ON-SITE?Do you have your proof of completion of studies? Debe tener el sello oficial de la SEPAre you able to work rotational schedules?Lugar de trabajo: Empleo presencial#J-18808-Ljbffr