.Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. And we're giving patients the power to take control of their life and get back to enjoying the things they love.Position OverviewThe Helpdesk Support Specialist, Mexico will manage all IT Support requirements at Outset's manufacturing facility, providing technical support for a wide range of technology areas including computers, applications, networks, audio visual, telephones and mobile devices. The incumbent will play a hands-on role in resolving day-to-day issues reported through the IT Service Desk and supporting the information technology needs for manufacturing operations. The Helpdesk Support Specialist, Mexico will also partner with Outset's System and Network Administrators to provide hands-on support of backend IT infrastructure. This position requires strong technical proficiency in all aspects of IT systems and the ability to independently resolve issues. The successful candidate will demonstrate excellent communication, customer focus, strong problem-solving skills, and ability to thrive in a fast-paced environment.ResponsibilitiesProvide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN.Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities and incidents; ensure compliance with all information security policies and procedures.Manage incidents and fulfill requests within agreed upon service level agreements (SLAs).Establish productive working relationships and maintain effective communication with the user community.Exercise good judgement in determining appropriate escalations for broad technology issues.Coordinate imaging, patching, and rollout of applications to workstations and servers.Configure and deploy end user hardware per organizational standards.Support Active Directory administration