Job Description - Assistant Director of Events and Groups (HOT0B8C1)
Work LocationsHilton Tulum All Inclusive Resort Carretera de Tulum Km Chemuyil
The Assistant Director of Groups and Conventions is responsible for overseeing the work of the Sales Coordinators and the Groups Coordinator, working with the hotel to achieve pre-established goals. They are responsible for maximizing sales results for Hotel Groups and Conventions.
What will I be doing?As an Assistant Director of Groups and Conventions, you will oversee the Groups and Sales Coordinators team, ensuring the quality and efficiency of our services. You will also carry out the following tasks to the highest standards:
Supervise the work of the Sales Coordinators to deliver our standard services to customers and achieve financial goals.Visit customers with the Sales Manager to ensure the success of the largest groups and events.Get involved in negotiations for groups and events to maximize results.Coordinate the "function meeting" with vital information about the groups and events taking place in the next 10 days.Be responsible for the weekly communication meeting with the coordinators.Be knowledgeable about and promote the hotel's facilities and understand our competitors' strengths and weaknesses.Organize hotel visits and attend unexpected requests.Act as the liaison between the client and hotel staff when necessary.Work collaboratively with the Sales Managers and Revenue Management to ensure the entire sales process is completed and kept up to date.Update daily sales activities in the hotel systems, ensuring information is correct and consistent for the Groups Report.Review rates, groups, deadlines, and waiting lists.Review commission reports for groups, events, and Food and Beverage.Be involved in special activities, such as secretary cocktails, welcome dinners for groups, etc.Ensure that all requests are answered within 24 hours.Stay informed about clients and engage in relationship-building with them.Maintain a positive work environment and good communication within the department and with other hotel departments to ensure compliance with Brand Standards and guarantee customer/guest satisfaction.Comply with set deadlines and adapt to changes according to the hotel's operational needs.Know and promote the hotel's activities and events.What are we looking for?An Assistant Director of Groups and Conventions serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Complete Graduate Degree or MBA in Management, Hospitality, or Marketing.Fluent English and a second language desirable.Previous sales and events/banquets experience, preferably in a hotel, and experience in leadership and team supervision positions.Critical analysis skills to strategically evaluate sales shares to be taken.Ability to analyze and manage multiple tasks.Ability to manage stress situations, always promoting a constructive and positive attitude.Knowledge of Product and Marketing, such as: Policies, Operations, and Structure of the Hotel, supervision, and organization of team members.The ability to solve problems quickly and efficiently.Strong organizational and planning skills.Good written and verbal communication.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and
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