.Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care"_We are currently seeking an experienced professional to join our team in the role of **HIT Team Analyst**We are looking for a Digital DevOps Incident Triage specialist who will likely have both an operational support and technical background in the systems and tools that underpin our DevOps culture.In this role you will work collaboratively with multiple cross functional teams supporting them through issues they may experience deploying and operating digital services.
You will help to troubleshoot and resolve issues in our development, test and production environments.
You will also help teams to build the best end to end service monitoring solutions to enable instant notification of issues to the appropriate support teams.
**Principal responsibilities**- The key focus of the role is to improve the maturity of the DevOps support organisation resulting in a sustainable DevOps culture for Digital in HSBC.- Define standards for monitoring requirements- Drive the implementation of monitoring activities- Responsible for proactive measures for incident avoidance or early incident detectionRequirements**Requeriments**- Experienced in production support with strong technical competencies in DevOps Pipeline resulting from previous working experience within an IT operational or support environment.- Strong interpersonal, influencing, communication skills and able to interact appropriately with users of various technical and support skill levels.- Ability to adapt and understand new technologies.- Strong analytical skills.- Strong fault finding/diagnostics/trouble-shooting skills.- Methodical approach to problem solving and attention to detail.- Experience with monitoring tools such as AppDynamics, Splunk- Effective communication skills both written and oral in English- Platform knowledge across Unix, Linux, Java, Apache, Database, & MQ technologies- Scripting knowledge across scripting languages such as Bash, Perl- Knowledge of Adobe Experience Manager and Mule ESB is a plus- Experience on Agile methodology and DevOps adaptation in the banking environment is definitely an advantage