The Functionary is looking for a **Customer Service Representative**. This is a **Home Office** position.**About the company**The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.**Responsibilities**- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.**Requirements**:- Exceptional interpersonal skills, with a focus on listening skills, as well as an ability to be empathetic.- Advanced English communication skills.- Advanced French, Portuguese, or Italian communication skills.- Education level: High school Degree.- Experience in Call Center.- Experience with back-to-back calls.**We offer**- 100% home office.- Training from home.- Competitive salary.- Training and career development within a multinational company.**Salary**: $14,000.00 - $18,000.00 per monthCOVID-19 considerations:Home Office**Education**:- High school or equivalent (required)**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (required)- French (preferred)- Portuguese (preferred)- Italian (preferred)