**Hospitality Operations & Infrastructure Regional Manager**:
**We govern the beautiful game and ensure it's run with transparency and integrity.
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**Join our team in Mexico City and support us on our mission.
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Sitting within the Ticketing & Hospitality Department, Hospitality (along with Ticketing) aims to deliver the most engaging, innovative, and accessible FIFA World Cup experience for all athletes, fans, partners, and the community.
Reporting organisationally to the Director, of Commercial Operations (FWC26 MEX), the Hospitality Operations & Infrastructure Regional Manager will be a key member of the FIFA World Cup 2026 Hospitality Team and working closely with the host country's Commercial Operations Team.
This role will be responsible for the supervision of the implementation of all stadium Hospitality infrastructure requirements and technical operations for the three Mexican Host Cities of Guadalajara, Mexico City, and Monterrey.
It will work closely with the official hospitality provider and FIFA's stadium infrastructure teams to ensure contractual and requirements compliance.
**THE POSITION**:
**These are your key tasks**:
- Responsible for the creation, implementation, and maintenance of Stadium Operations Plans for Hospitality to enhance the overall guest experience and satisfaction in Guadalajara, Mexico City, and Monterrey.
- Guarantee Hospitality Operations Servicing to FIFA's Official Hospitality Partner and FIFA's Affiliates managing their requirements and requests in the Mexico Venues and ensuring contractual compliance from all parties.
- Actively monitor stadium operational readiness and service level delivery, producing regular status reports.
- Manage communications with Stadium Operational teams, cross-divisional, and service level agreements for the implementation of hospitality operational requirements and services with service-providing FAs, ensuring deliveries to the highest standards respecting contractual obligations.
- Work in close collaboration with the Hospitality Infrastructure team to ensure operational and infrastructure readiness and documentation alignment.
- Responsible for hospitality flow data, project management tools, designing guest flows, and validating all hospitality product & seat allocation plans from the official Hospitality partner in close collaboration with FIFA ticketing and the FIFA Hospitality Stakeholder services team.
- Supports the Official Hospitality Partner to obtain the necessary permits and approvals in relation to stadium hospitality operations in accordance with local legislations.
- Coordinates the Hospitality dressing & signage requirements and deliverables with the local dressing & signage team and the Official Hospitality Partner.
- Monitors and supports the local activities of the Official Hospitality Partner, Commercial Affiliates, and their suppliers.
- Coordinates handover/handback procedures of Hospitality facilities from the Stadiums to the Official Hospitality Partner, in close collaboration with the Stadium Infrastructure and Venue Management Teams.
- Supports the Hospitality Stakeholder Services team in the management of services and operations to service FIFA's Affiliates in their stadium activations.
- Ensures appropriate hospitality logistic routes and operations, with special attention to catering logistics.
- Prepares debriefs & reports following the completion of the tournament, and conducts hadback procedures.
**YOUR PROFILE**:
**We work hard at FIFA.
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**We are dedicated, ambitious and innovative.
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And we respect our values.
Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Minimum of 5 years of work experience in stadium hospitality or venue management managing several venues simultaneously, preferably for major sports or entertainment events.
- English and Spanish fluent
- Proven experience with event ticketing, dressing signage, and security operations
- Proven experience managing multiple service providers, particularly for Cleaning and Waste Services, Security Services, Access control Services, Accreditation, etc.
- Solid and proven knowledge of stadium catering operations.
- Strong customer-service attitude, even when under pressure, organized, able to work independently and in a team across simultaneous work streams.
Ability to lead, manage, and motivate a team of hospitality volunteers**About FWC2026**:
**The FIFA World Cup 26 will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
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This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world.
Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
**Application Deadlin