.Job Title: Hotel ManagerInspired and Supported by: General ManagerYour purpose will be:The Hotel Manager is responsible for the day-to-day operation of The Savoy.To ensure the delivery of a consistently high level of memorable luxury guest experiences, colleague engagement and profitability across all aspects of the operation, through providing strategic planning and inspirational leadership that creates a positive high performance and high engagement culture.You will be an inspirational ambassador for Rixos and deputise for the General Manager as required toward guests, colleagues, owners, corporate and other hotel stakeholders.You will be accountable for:All aspects of the hotel operation (Food and Beverage, Rooms division, Engineering, Quality and Security), whilst working in partnership with Sales and Marketing, Finance, Purchasing, IT and Talent and Culture to ensure a seamless five star guest experience with each outlet optimising its performance.Consistently delivering memorable and Forbes 5 star service experiencesBuilding a high performing and highly engaged teamOptimising both profitability and value of Rixos & Ennsmore brand.Your key responsibilities & contribution will be:Guest CentricEnsures that delivery of Forbes 5 star personalised guest experience is the key focus across all areas of the hotelLeads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority.Inspires the HODs and talents to strive to continuously improve the guest experience.Analyses feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity.Has expert knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company.OperationsEnsures that the team are fully aware of the Standard Operating Procedures including but not limited to Forbes 5 star and LQA standards, and are capable of delivering them.Builds a culture of prioritising quality improvement through training plans, quality audits, corrective action plans, and regular review.Ensures that guest problems or complaints are effectively resolved.Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests.Ensures the cleanliness of all areas of the hotel meet with legislative requirements and standards.Monitors rotas to ensure effective coverage of the outlets and manages payroll in line with budget.Supports the HODs in the management of the talents, ensuring that expectations are clear, feedback is given and talent is developed.Builds positive and collaborative working relationships with ExCom and Accor stakeholders, Ownership and Community.Develops strategies and plans to enhance the performance across the hotel, working inclusively with HODs