**General Information**:
- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Talent and Culture- Job Type- Full-time Permanent**Job Summary**
As an executive committee member, the Hotel Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of external guests and internal guests and provides a return on investment to the owner and Rosewood Hotels and Resorts.
**Essential Duties and Responsibilities**
- Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviours in all interactions with guests and internal guests.
- Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Human Resources guidelines and supports all Human Resource directives.
- Interface with corporate officers in the execution of corporate goals.
- Responsible for establishing and maintaining hotel standards in order to achieve and maintain the "5 star" status on Forbes.
- As a member of the executive committee, attends owners meetings when required and provides meaning or context to the operational and financial results. Demonstrates an understanding of owner priorities.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines.
- Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.
- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
- Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department's financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary.
- Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyse and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff's goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co-workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
**Others**
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
**Requirements**:
- Minimum ten years' hotel experience with at least five years' experience at the Executive Level and experience in a minimum of three divisions of hotel operations.
- Four-year college degree or equivalent work experience.
- Prior heavy exposure to union property
- Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, Micros, HotSOS).
- Knowledge of governmental regulations, laws and safety standards
- Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at t
