We are currently hiring a full-time Hotel & Restaurant Manager with experience in the field to join our team at our Boutique Hotel with 6 suites located in the Historic Center of Morelia. The selected individual will be responsible for managing front-of-house operations for both the hotel and restaurant, ensuring the smooth and efficient operation of all areas, achieving financial goals, and maintaining high standards of service and quality. Ensuring the property is in perfect condition every day is also part of the role. If you are a professional with a passion for hospitality and the skills to drive success, we want to hear from you!
**Requirements**:
- Excellent communication skills in both English and Spanish.
- Proven Experience supervising teams and managing hotel/restaurant operations, including customer service, maintenance, and financial management..
- Strong leadership skills and the ability to inspire and motivate a team.
- Exceptional customer service orientation with a focus on guest satisfaction.
- Financial acumen and proficiency in budgeting, cost control, and revenue management.
**Responsibilities**:
- Ensure the efficiency of Front Desk protocols, overseeing the provision of excellent customer service, and ensuring guest satisfaction on a daily basis.
- Manage monthly team schedules and team communications for the Hotel and Restaurant Team.
- Oversee maintenance and repairs of the structure, appliances, and systems, including the completion of checklists and preparation of weekly/monthly reports.
- Handle cash and bank transfer transactions, ensuring accurate processing of payments and issuance of invoices.
- Coordinate all utility, cleaning supply, laundry, and linen services.
- Provide assistance with various aspects of restaurant and bar operations, such as daily bar stock control, service evaluation, and supplier payments.
- Address guest concerns and complaints with professionalism and empathy, striving for prompt resolution.
- Maintain the dining area's ambiance by coordinating lighting, music, and overall atmosphere.
- Collaborate closely with kitchen staff, waitstaff, and management to create a cohesive and efficient 360-degree experience**.**:
- Conduct restaurant cash closing five out of seven days a week and generate sales-related reports as required.
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 - $22,500.00 al mes
Beneficios:
- Seguro de gastos médicos
- Uniformes gratuitos
Tipo de jornada:
- Incluye fines de semana
- Rotativo
- Todos los fines de semana
- Turno de 8 horas
Pregunta(s) de postulación:
- DO YOU HAVE MORE THAN 2 YEARS OF EXPERIENCE WORKING IN MANAGEMENT OF A HOTEL OR RESTAURANT?
- PLEASE TELL US MORE ABOUT YOUR EXPERIENCE AND WHY YOU THINK YOU WOULD BE A GOOD CANDIDATE FOR THIS POSITION:
Lugar de trabajo: Empleo presencial
Fecha límite para postularse: 26/04/2024
Fecha de inicio prevista: 05/12/2024