**Country**:
Mexico
**Location**:
LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico
**Role Responsibilities**
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretataion recommendations.
- Create and present training presentations.
- Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
- Serve as an employee and customer advocate.
- Identify and drive process improvements, quality and compliance across the function.
- Analyze data issues and provide Root Cause Analysis in problem resolution.
- Incorporate Lean practices into all daily activities and ongoing projects.
- Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
- Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
- Assist with data migration and auditing during acquisition process.
- Ensure alignment of grading structure and support Gender Pay Reporting.
- Foster, develop and maintain strong internal and external relationships with key vendors.
- Ensure use of employee self service.
**Requirements**:
- University Degree.
- 3 years of experience in the HR area.
- Advanced English (Conversational).
- Experience in background checks (Validation of personal documents, employment references.)
- Partner with different HR and HRBP areas to ensure a good employee experience.
- Experience in customer service in the United States.
- Onboarding processes for new employees.
- Microsoft Office.
**Skills**
Focus on results.
Customer Support.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance.
- Drive forward your career through professional development opportunities.
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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