**What you will do**:
The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.
The HR Advisor will collaborate with HRBP's, Tier 2 and COE's providing HR Services support.
**The Responsibilities are**:
- End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by** **phone support or cases.**:
- Participate on the creation of knowledge articles to enhance knowledge base.
- Specialized in Standard and non-standard HR policies practices.
- Onboarding and offboarding support.
- Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.
- Provide specialized administrative support to HR Responsible, Managers and Vendors.
- Reporting and auditing Data Management.
- Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.
- Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.
- Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
- Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.
- Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
**What we look for: (REQUIREMENTS)**
- **_ Fluency in English and Portuguese (Advanced Level)_**:
- Oral and written communication skills.
- Bachelor's degree in HR, Finance, Business, or related field required.
- Excel skills. (Pivot tables, macros, etc.) (Desirable).
- High Customer Service orientation.
- Excellent organizational skills and ability to track and follow up.
**Soft Skills / Communication**:
- Analytical thinking skills
- Attention to details.
- Manage multiple priorities simultaneously.
- Excellent planning, organization, and time management skills.
- Ability to understand and successfully develop partnerships with customers and peers.
**Job experience**
- Desirable working experience in a HR Service Centers, HR operations or Payroll areas.
Experience in Human Capital Management systems (Workday, Service Now, Oracle).