**Position**:HR Associate - Solutions Center - Bilingual (English /Spanish)This position will follow a hybrid schedule of 3 days in office, 2 days from home but onboarding and training will require more time in the office.**What You'll Be Doing**- Answer basic HR policy-related questions for managers, employees and coworkers in Mexico and USA and escalate as appropriate.- Educate clients in Mexico of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems- Participates in special projects and performs other duties as assigned.- Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team.- Continuously create and define process improve**What We're Looking For**- Minimum 1 year of HR service center experience in Mexico and USA's inquiries.- Bachelor's degree in HR or business-related field required.- Proficient with Microsoft Office products, such as Word, Excel, and Outlook.- Skilled in preparing clear and concise documents, including, but not limited to, correspondences and other written materials.- Ability to establish and maintain effective working relationships in a team environment.- Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines.- Ability to maintain confidentiality and handle highly sensitive/confidential information.- Ability to demonstrate effective customer services skills.- Knowledge of and the ability to demonstrate effective office practices and etiquette.- Highly prefer experience with applicant tracking systems (ATS), SharePoint, Workday.**What's In It For You**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 12 vacation days plus 2 floating days- Vision Assistance- Life Insurance- Healthcare Insurance- Food/Pantry Vouchers- Restaurant Vouchers- Savings Fund- Growth Opportunities, and more!**Annual Hiring Range/Hourly Rate**:$14,550.00 - $18,333.33 MXN Monthly**Location**:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**:Full time**Job Category**:Human Resources and Sustainability