.The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Ensure proper management for all cases assigned to the Core HR Delivery - Global EIB assignment groups within agreed SLA goals.Perform analysis, validation, and documentation of current and future state in relation to employee data changes prior to and post completion of mass uploads.Prepare reports and administrative requirements that may be required of the Core HR Delivery Global EIB team.Deliver HR services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency.Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems.Influence decisions through advice and counsel as well as facilitate services to others in area.Serve as an analytical and/or procedural expert, representing a unit or team on cross-function operational processes and project deliverables.Liaise with multiple teams across the Operations department.Coordinate and contribute to initiatives that support the goals of the Operations function and overall business.Assume informal and formal leadership role within team as well as coach and train new recruits.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and/or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.Qualifications:5-8 years of relevant experience.Previous relevant experience with Workday preferred.Experience with automated end-to-end sourcing tools.Proficient in Microsoft Office.Ability and experience working in a fast-paced, high-pressure environment.Proven organization and time management skills.Demonstrated problem-solving and decision-making skills.Consistently demonstrates clear and concise written and verbal communication skills