Hr Employee Services And Lifecycle Analyst

Job Description HR Employee Services and Lifecycle Analyst**Location: Guadalajara SSC, Mexico****Reports to: Manager, HR Employee Services and Lifecycle**The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional processing.**Key Deliverables**:- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat.- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements.- Escalate unresolved HR customer inquiries, retiree inquiries and requests.- Process data changes in HR systems.- Process org management transactions.- Administer and process new hire information.- Audit system/data.- Conduct research related to specific inquiries.- Execute compliance-related activities.- Understand available standard reports to support customers.**Knowledge, Skills, and Requirements**:- University Degree or equivalent experience in a related field.- 1-2 years customer service experience, ideally in a service center.- Advanced English level (written and verbal) is a must.- Portuguese is a huge plus.- Overall familiarity with HR policies and practices is a plus.- Proven time management skills, and a strong sense of urgency.- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.- Ability to establish effective professional working relationships.- Problem-solving skills and a customer service orientation.- Ideal to have ability to run reports and interpret data to conduct analysis.- Consistent exercise of judgment and escalation as necessary to resolve problems.- Strong work ethic, integrity, and personal accountability.- Strong communication and interpersonal skills and a collaborative team spirit.- Proficient use of applicable technology and MS Office.**Relocation Available**:No