.**SUMMARY OF POSITION**The Manager, EDS HR Administration / Shared Services, will lead the upgrade of HR Shared Services, refining and implementing the overall service delivery strategy, including developing and executing on a detailed program roadmap, working with process owners and service providers to identify optimal service solutions and continuous improvement opportunities to mature the overall service delivery capability. S/he will provide hands-on program management of our core HR services, partnering with the COEs and HRBPs to drive high quality execution of HR Operations, HRIS, Employee Services, Direct Labor acquisitions and Payroll functions. The Manager will also plan, coordinate, and drive strategic initiatives focused on scaling HR support in a "best practice" manner.**ESSENTIAL FUNCTIONS**PRIMARY RESPONSIBILITY- Lead the upgrade of HR Shared Services, from development to implementation to fully operational, harmonized and optimized on a continuous basis.- Develop and handle detailed program plans covering deliverables, program milestones, requirements, staffing and budgets.- Establish and run to KPI's, driving high quality customer support in an efficient and scalable manner.- Anticipate needs to continue to scale our function and business: diagnose and drive the improvement of existing programs and drive the development of entirely new ways for us to seamlessly get great work done and make HR easy for all.- Build and lead a stellar team of highly customer- and delivery-focused shared service professionals.- Develop and maintain appropriate operation policies, standards, guidelines, and procedures.- Build a continuous service improvement process and consult with process owners to explore opportunities to mature/optimize key processes. Monitor process adoption and maturity levels for key service management processes.- Partner with HR COE's and HRBPs to deliver comprehensive customer service solutions.- Develop and monitor organizational dashboards to assess the performance of the Shared Service Center.- Oversee HRIS initiatives to translate requirements into process/functional design/system solutionsBUSINESS RELATIONSHIPS- Builds relationships with senior level clients, HRBP's, COE's and other key partners internal and external to EDS and APTIV- Is a trusted and credible partner and HR support who anticipates needs and proactively recommends solutions- Has a solid understanding of current and future business trends, both internal and external?KNOWLEDGE AND SKILLS- Proven success in creating customer-centric experiences in an efficient and culturally appropriate way.- Demonstrated success in balancing the need for efficiency and scale with customer satisfaction and a sense of high touch for all employees.- Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills
