**Goals**:**Additional Responsibilities**:- Provide consultation on issues related to legal and procedural compliance, employee relations, and performance management- Work closely with the business and employees to improve work relationships, build morale, increase employee commitment, engagement, productivity and retention- Maintain strong relationships and communication with managers to keep abreast of employee relations concerns with aim to collaboratively resolve any issues- Support the development and implementation of HR related initiatives, policies, procedures and best practices- Actively participates in key leadership meetings of the assigned client groups- Partner with client group to improve HR practices, process decisions and programs- Administer country wide employee benefits programs- Manage all disability claims and health and safety matters for designated client groups- Provide guidance and advice on all queries relating to HR policies and practices- Maintain an understanding of legal and regulatory requirements, ensuring full legal compliance to protect the interests of the employees and the CompanySkills & Experience- Minimum 3 years progressive Human Resources experience, preferably as a Generalist- Bachelor degree with concentration in business/Human Resources or equivalent work experience required- Previous work experience within a call center is an asset- Strong working knowledge of all applicable employment laws- Demonstrated interpersonal and communication skills to effectively deal with multiple stakeholders- Ability to diagnose complex employee relations issues- Comfortable with change and managing to tight timelines- Proficient consulting, coaching, and collaboration skills- Proven ability to influence and build credible and effective relationships with all levels and across both the business and HR- Sound analytical, problem solving and negotiation skills with an ability to understand broad Human Resource issues and resolve conflict situations in a diplomatic manner- Results-oriented, highly organized and have a demonstrated ability to handle multiple priorities- Excellent facilitation/presentation skills