.WHO WE ARESyscon Justice Systems is an industry-leading provider of prison and jail management software for corrections agencies across the world.Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for corrections staff and offenders.THE ROLEWe are seeking a detail-oriented and motivated Onboarding Analyst to join our dynamic team. In this role, you will be responsible for ensuring a seamless onboarding experience for our clients as they implement our software solutions. You will collaborate closely with clients, internal teams, and stakeholders to facilitate training, gather requirements, and provide ongoing support during the transition period.WHY JOIN USAs a member of Harris Computer Systems, we're proud to provide great benefits to our contractors, including:- Team Environment - A great team that empowers you to grow your abilities and reach your true potential with exceptional colleagues who will help you realize it.- Growth & Development - Huge opportunity for learning and skill improvement.- Work / Life Balance - We are 100% Remote; you control your flexible schedule.RESPONSIBILITIES- Support the onboarding process for new clients, ensuring a thorough understanding of their needs and expectations.- Conduct training sessions for onboarding employees on the use of our offender management software.- Collaborate with project managers, software developers, and support teams to ensure a successful implementation.- Gather and document the progress of those onboarding and feedback to senior management- Monitor project timelines and deliverables to ensure all onboarding milestones are met.- Provide ongoing support and troubleshooting assistance to new employees during the onboarding phase.- Develop and maintain onboarding documentation and training materials.- Continuously seek opportunities to improve the onboarding process and enhance client satisfaction.**REQUIREMENTS**:- Bachelor's degree in Business Administration or a related field / equivalent experience.- Previous experience in onboarding, project management, or client support, preferably within the software industry.- Strong analytical and problem-solving skills with a keen attention to detail.- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.- Proficiency in using software tools and technologies related to project management and training.- Familiarity with offender management systems or justice systems is a plus.- Ability to work independently and manage multiple projects simultaneously.- Excellent spoken and written EnglishYOU'LL DO WELL IF YOU'RE..