**Req ID**:225493We are currently seeking a HR Operations & Admin Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).The HR Operations Associate delivers day-to-day support of Human Resources (HR) transactions, hiring, filing, inventory and other processes. Ensures all employee information/documentation is entered, maintained, and filed within HR system(s) and hardcopy files. Ensures questions are addressed correctly and in a timely manner, and where needed, escalates and routes issues to the most appropriate HR individual / department.Duties Include:- Maintaining all Mexico based employee documentation/files.- To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.- Perform HR/related activities on SAP/SuccessFactors platform, primarily pertaining to the employee life cycle (from Hire to Retire).- Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements- Assist with Tier One general inquiries such as policy content, basic leave questions, employee's requirements to update documents such as life insurance and other transactional requests.- To process the various HR transactions as per the laid guidelines/SOP- Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)- To perform tasks within the established turnaround time and capable of multitasking on a day to day basis- Open for new business process changes and adaptability for new systems/technology- Entering/maintaining data in HCM modules- Other onsite responsibilities as assigned.Basic Qualifications:- Relevant Bachelor's degree, or equivalent combination of education and experience- Ability to commute and report to NTT Guadalajara office location- High level of accuracy and attention to detail- Proficient organizational skills- Ability to work independently- Preferred previous experience working with filing and inventories.- Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact and diplomacy- Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.