.All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
JumpCloud is IT Simplified.About the Role:We are seeking an organized and proactive HR Operations Specialist to join our People Operations team.
This role is essential for the smooth execution of HR processes, managing employee lifecycle activities, optimizing HR workflows, and supporting internal compliance.
The ideal candidate will proactively identify opportunities for process improvement and automation to enhance efficiency and the employee experience.Key Responsibilities:Manage and administer the HR request system, ensuring timely resolution of employee status changes, HR-related inquiries, and other requests.Support employee lifecycle activities, including onboarding, offboarding, and contractor management, ensuring smooth transitions and accurate system updates.Maintain accurate documentation and records for employee status changes, keeping systems and workflows aligned.Provide guidance to HR Coordinators, prioritizing tasks and resolving escalated requests.Assist the HRIS Analyst in maintaining accurate employee data across systems.Perform ADP data entry and conduct regular audits to ensure accuracy and correct errors.Generate, analyze, and distribute HR reports, including engagement survey data, and provide actionable insights to People Business Partners.Maintain the internal Policy Library, ensuring policies are up-to-date and aligned with legal requirements.Assist stakeholders in drafting and implementing new policies, and conduct regular audits to ensure compliance.Stay updated on international labor laws and ensure compliance across all regions where the company operates.Identify inefficiencies in HR processes and propose solutions to streamline operations.Leverage technology and automation tools to optimize HR workflows, improving efficiency and reducing manual effort.Collaborate with HR leadership to implement improvements that enhance the employee experience and operational effectiveness.Qualifications:2+ years of experience in HR operations or shared services.Familiarity with HRIS systems (ADP preferred) and data reporting tools.Strong organizational skills and attention to detail with the ability to manage multiple priorities.Excellent interpersonal and communication skills with a collaborative mindset.High level of proficiency in Google Suite.Proficiency with Jira or similar ticketing systems is a plus.Where you'll be working/Location:JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Mexico