At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time HR Ops Team Lead in Queretaro we're looking for?
**Your future role**
You'll lead the activities of the HR Operation focusing in our **Mexico's operation**. Day-to-day, you'll work closely with teams across the business like local HR and much more.
You'll specifically take care of**:
- Ensure that the HR Administration services are running in a systematic and efficient manner. This includes but not limited to Data Management (new hire data entry, job & pay Changes, organization change, personal details, leaver process, payroll request); Employee Service Center (first time response, general employee queries, certificates and references, HR systems help); Pension & Benefits administration (vendors management, employees onboarding & offboarding support, pension contribution and loans in ALPS, reports, employee payments, medical benefits); Pre-onboarding for new joiners (documentation collection, welcome package, medical & background check, vendor management, referral program); Contract Management (offer letter creation, data entry for contract changes); Digital Archiving System.- Ensure that the deliverables are met by the team members in line with the agreed SLA and Quality, such as monitoring the efficiency and productivity of the same.- Suggest and implement innovative ideas and interventions (for e.g. Help desks, Communication campaigns etc.) to improve the efficiency of HRO Admin function.- Digitalize the HRO Admin function as much as possible, to simplify processes and increase Employee Satisfaction.- Strengthen HRO Admin processes to ensure there are no gaps/loop-holes, document the same and provide training / cascade to all HR team. Implement the REX from past incidents to build robust the processes with clear process flow and accountability/responsibility mapping (RACI).- HRO Admin Audits - represent HRO Admin team in all audits (ICQ, ISO, OHSAS, Social, E&C etc.) and provide required data and ensure compliance to audit requirements.- Collaborate with Performance & Efficiency team on HR Ops Continuous improvement roadmap implementation.- Collaborate with Process & Tools experts in creation and maintenance of documentation, such as templates and work instructions.
**All about you**
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
- Bachelors degree in any relevant field.- At least 5 years of experience in HR within a shared service model, desirable.- Fluent in English is a must.- Experience working with platforms such as Service Now, SuccessFactors, SAP.- Knowledge of federal regulations impacting HR Ops, desirable.- Strong leadership, negotiation and communication skills.
- Experience in Continuous Improvement and process standarization.
**Things you'll enjoy**
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
- Enjoy stability, challenges and a long-term career free from boring daily routines
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development, through award-winning learning
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
**Important to note**
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
**Job Segment**:Payroll, Data Entry, Compensation, Manager, BPO, Finance, Administrative, Human Resources, Management, Operations
