Responsible for providing Payroll inquiry and transaction support to employees, managers, HR Business Partners and HR professionals, internally support the CORP payroll group a lesser extent, respond to inquiries from vendors, former employee's. Is responsible for on time and accurate data entry information at main systems and holds responsibility to accomplish operational SLA's define by leadership in the Service Model.
**Main Duties**:
- Assist on Payroll & Tax related inquiries to Johnson Controls employees and HR professionals across the Enterprise. Including HR Atlas navigation support.
- Holds responsibility to receive requests, register interactions or cases to follow up at the main ticket system Microsoft Dynamics, finally provide resolution for the request conclude registration protocols defined. Accomplishing the Call Management Framework & KPIs for calls and cases.
- Holds responsibility to ensure execution under the Service Model SLA's and Key Performance Indicators define by leadership in regards of calls, cases and transactions.
- Payroll Tier 1 may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).
- Support employees on Paysilps tool enrollment from different payroll systems: ADP /Meta4.
- Routing of calls to appropriate support owner when service is not provided by HR SSC Work Number, Help Desk, etc.).
- Password reset and trouble shutting form Meta4 Payslip system.
- Provide first call resolution when possible.
- Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.
- Support to CORP US Payroll group through the following transactions:
- **Off cycle payments **- Receive request, validate/seek information, and assign cases to the proper Dynamics queue for execution.
- **One time payments **- Data entry in Workday and ODS loads per pay period.
- **Employee Payment election changes **- Direct Deposits updates
- **Over/under payments **-Receive requests /detect cases assign responsibility to the CORP Payroll group.
- **Stop payments **- Create request, fill proper form and assig the case to the CORP Payroll group.
- **Deductions **- Receive and entry requests in Workday.
- **Employees Tax Elections changes **- Tax elections updates.
- **Payroll Verification requests **- Receive and fill forms from Legal or other authorities and or vendors.
- **Captiva system administration **- Proper management of transferring forms/request received through this system to the Share point.
- **Payments Rejections**:
- Address the proper action in each case.
- **Unemployment Claims information **-Act as the first point of contact for general and public information, the vendor later contacts HR responsible for more details.
**Requirements**:
- Desirable working experience in a HR Service Center or Payroll areas.
- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple activities and systems successfully and simultaneously.
- Ability to understand and develop successfully partnerships with customers.
- High Customer Service orientation.
- Analytical thinking skills
- Desirable experience in core Payroll operations processes.
- Desirable experience in Workday / Microsoft CRM Dynamics.
- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion._