-Job Details--Responsibr providing Payroll inquiry and transaction support to employees, managers, HR Business Partners and HR professionals, internally support the CORP payroll group a lesser nt, respond to inquiriom vendorrmer employee-s.Is responsibr on time and accurate data entry information at main systems and holds responsibility to accomplish operational SLA-s define by leadership in the Service Model. Assist on Payroll & Tax related inquiries to Confidencial employees and HR professionals across the Enterprise. Including HR Atlas navigation support. Holds responsibility to receive requests, register interactions or cases llow up at the main ticket system Microsoft Dynamicnally provide resolutir the request conclude registration protocols defined. Accomplishing the Call Managemeamework & KPr calls and cases. Holds responsibility to ensure execution under the Service Model SLA-s and Key Performance Indicators define by leadership in regards of calls, cases and transactions. Payroll Tier may be assigned to one or monctional áreas as part of their responsibilities and perform a variety of activities boont and backstage (first point of contact or transactional support). Support employees on Paysilps tool enrollmeom different payroll systems:
ADP /Meta. Routing of calls to appropriate support owner when service is not provided by HR SSC Work Number, Help Desk, etc.). Password reset and trouble shuttirm Meta Payslip system. Provirst call resolution when possible. Perform overpayment calculations, military or jury dutyand any other calculation needed to perform tnctions. Support to CORP US Payroll group through tllowing transactions:
- Off cycle payments -- Receive request, validate/seek information, and assign cases to the proper Dynamics quer execution. --One time payments -- Data entry in Confidencial and ODS loads per pay period. --Employee Payment election changes -- Direct Deposits updates --Over/under payments ---Receive requests /detect cases assign responsibility to the CORP Payroll group. --Stop payments -- Create requesll proprm and assig the case to the CORP Payroll group. --Deductions -- Receive and entry requests in Confidencial. --Employees Tax Elections changes -- Tax elections updates. --Payroll Verification requests -- Receive arom Legal or other authorities and or vendors. --Captiva system administration -- Proper management of transferrirms/request received through this system to the Share point. --Payments Rejections--:
- Address --the proper action in each case. --Unemployment Claims information ---Act as trst point of contar general and public information, the vendor later contacts HR responsibr more details.-Qualifications--Position Requirements --Bachelor-s degree --, accountant or business/international business preferred. Desirable working Importante empresa in a HR Service Center or Payroll áreas. --High English Proficiency --(written and spoken). Ability to understand and develop successfully partnerships with customers. High Customer Service orientation. Desirable Importante empresa in core Payroll operations processes. Desirable Importante empresa in Confidencial / Microsoft CRM Dynamics.