Job Summary:
Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions.
Ensures efficiency of service center operations, technology and transaction processes.
Coordinates services with the human resource information systems, human resource program managers and technology specialists.
Applies working knowledge and understanding of HR principles to assist team members, managers and customers.
Principal Responsibilities:
- Supports one or more human resource functional areas in the HR Service Center (HRSC).
- Provides first level response support to managers, team members, employees and other customers.
- Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.
- Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.
- May prepare correspondence and reports.
- Inputs or maintains data relevant to processing employee data changes.
- Maintains documentation or records within appropriate systems.
- Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations.
- Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.
- Other duties as assigned.
Job Level Specifications:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision.
Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role.
May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department.
Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
- Typically requires a minimum of two years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
LI-MG1
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
(888) 994-7669
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