Hr Service Center Agent

**Description****HR SERVICE CENTER AGENT**Be able to provide HR inquiry and transactional support to all employees, managers, and the HR community (our consumers) in your region**What you will do in your role.**:- Facilitate learning and change management processes by guiding our consumers through these new tools and technologies- Provide exceptional consumer experience while resolving customer questions and troubleshooting issues- Responsible for incoming cases and calls using state-of-art telephony technology and HR Case & Knowledge Management tools, which include chat functionality- Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases**The experience you will bring.**- Associate degree or higher or have completed of a minimum of two years of college- A minimum of one year of experience working in a professional environment working on HR, IT or other Customer transactions and/or inquiries- Experience using MS Office (Outlook, Word, Excel)- Experience communicating with all levels of an organization- Experience researching, troubleshooting and resolving consumer inquiries**Education**- Bachelor Degree- Fluency in English required