.Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!At Flowserve together we create extraordinary flow control solutions to make the world a better place for everyone. The HR team strives to champion and advance an extraordinary experience for all associates to thrive and deliver.We are establishing a new and exciting HR People Center organization within Flowserve that will take on critical, operational Human Resources work with a goal of increasing collaboration, leveraging shared knowledge, and creating a more consistent associate experience. Come join our dynamic team and help us elevate the employee journey!This critical role will lead the Americas HR Service Center or as we call it in Flowserve the People Center activity; provide defined HR, andHRIS transactional services to Flowserve associates, people leaders and HR community. Navigate the Flowserve associates through HR systems and processes and resolve their issues and queries. Support other regional or global HR related activities and projects.Hybrid role: 3 days in office/2 days remote (work from home)**Responsibilities**:- Overall leadership for the Americas People Center Customer Care team. Develop the team both individually and collectively to meet the needs of the business and to provide succession for wider HR group.- Build efficient People Center organization structure to ensure continuity in service delivery, pipeline talent development, delivery on KPIs and breadth of competencies for ongoing needs.- Drive activities aimed on team engagement, career growth, satisfaction and overall well-being.- Manage the People Center budget process. Ensure business case details are maintained and that headcount, allocations and cost controls are controlled with clear records of benefit realization.- Define and deliver dashboard data and reports, i.E. KPI, HR dashboard, demographic data and any other ad hoc reports required to support the business needs.- Using of lean and continuous improvement methodology to initiate, plan, resource and oversee projects that have regional impact on HR process and ensure implementations are successfully executed.- Lead global People Operations projects aimed on increase of efficiency, improvement of customer experience and implementation of legal requirements