Hr Shared Services Support

**Responsibilities**:**HR Central Services Customer Support**- Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.- Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.**Process Management**- Reviews own performance metrics target and identifies opportunities for improvement.**Data Management**- Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.- Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.**Documentation**- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.**Other**- Embody our culture and values**Qualifications**:**Required/Minimum Qualifications**- 3+ years experience in Operations, Customer Support, HR, or in a customer-facing role- OR Bachelor's Degree.**Additional or Preferred Qualifications**- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).