Hr Shared Services Support

**Responsibilities**:
HR Central Services Customer Support
- Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
- Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.

Process Management
- Reviews own performance metrics target and identifies opportunities for improvement.

Data Management
- Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
- Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

Documentation
- Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.

Other - Embody our culture and values

**Qualifications**:
Required/Minimum Qualifications
- 3+ years experience in Operations, Customer Support, HR, or in a customer-facing role

o OR Bachelor's Degree.

Additional or Preferred Qualifications
- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).