.HR Testing / Quality Assurance LeadLocation: Guadalajara SSC, MexicoReports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting ServicesThe HR Testing & QA Lead will lead testing and quality assurance for Ingredion HR applications and platforms, with a focus on HR process, workflow, data integrity, and application security.The ideal candidate will possess deep functional expertise with core HR processes, major HRIS applications (such as Workday HCM, ServiceNow HRSD), and employee experience solutions.S/he will collaborate with Global Process Owners (GPOs), Solution Architects, Continuous Improvement Team, and other GSS team members to support analysis, process/systems improvement, upgrades, and data management.S/he will establish/refine testing methodology, standards, and tools/templates to test system changes in a consistent manner and elevate solutions quality.This is a hands-on Lead role that will perform process/systems testing, as well as manage testing service delivery from team members.Core ResponsibilitiesDefine/refine HR testing methodology for HR processes and systems including, but not limited to Workday HCM, ServiceNow HRSD, PowerBI.Develop quality assurance standards and related testing tools/templates for test planning, test scenarios/scripts, issue management, and other testing activities.Manage all testing activities on projects and operational solution improvements: test planning, resource/task allocation, testing services delivery, status updates, issue/risk management, and related tasks.Partner with various HR, IT, Vendor, and GSS teams to plan and execute testing activities in alignment with the Governance process.Manage resources effectively to ensure utilization is maximized, aligned to plan, budget, and timeframes.Collaborate with GPOs, Solution Architects, and other internal/external project team members to understand requirements and user stories.Coach the testing team in outlining testing approach, mapping out test scenarios and cases, reviewing test scripts, testing data management, and designing overall testing plan.Identify test automation opportunities, then develop and implement automation scripts.Lead a variety of testing services delivery (function/system/user acceptance); perform hands-on testing if/as needed.Accountable for services delivery quality; review and approve teams' testing deliverables.Provide leadership and guidance to the testing team on best practices.Coach and mentor team members in developing HR process and systems testing.Serve as point-of-escalation for testing services delivery challenges; lead team members to address issues and meet services SLAs (time, quality, effectiveness) and established performance expectations.Engage Sr. Management/Leadership teams as needed.Qualified Candidates will have:Bachelor's degree in HR, Computer Science, or a related field