.HR Testing / Quality Assurance LeadLocation: Guadalajara SSC, MexicoReports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting ServicesS/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that will perform process/systems testing, as well as manage testing serviced delivery from team members.Core Responsibilities- Define / refine HR testing methodology for HR processes and systems including, but not limited to Workday HCM, ServiceNow HRSD, PowerBI.- Develop quality assurance standards, and related testing tools / templates for test planning, test scenarios/scripts, issue management, and other testing activities- Manage all testing activities on projects and operational solution improvements - test planning, resource / task allocation, testing services delivery, status updates, issue/risk management and related tasks.- Partner with various HR, IT, Vendor and GSS teams to plan and execute testing activities in alignment with the Governance process- Manage resources effectively to ensure utilization is maximized, aligned to plan, budget and to timeframes- Collaborate with GPOs, Solution Architects, and other internal / external project team members to understand requirements and user stories; coach testing team in outlining testing approach, mapping out test scenarios and cases, reviewing test scripts, testing data management and designing overall testing plan.- Identify test automation opportunities, then develop and implement automation scripts- Lead a variety (function/system/user acceptance) of testing services delivery; perform hands-on testing if/as needed- Accountable for services delivery quality - review and approve teams' testing deliverables- Provide leadership and guidance to testing team on best practices- Coach and mentor team members in developing HR process and systems testing- Serve as point-of-escalation for testing services delivery challenges; lead team members to address issues and meet services SLAs (time, quality, effectiveness) and established performance expectations. Engage Sr. Management / Leadership teams as needed- Minimum Requirements_- Bachelor's degree in HR, Computer Science, or a related field- Multi-lingual fluency: Advanced English (required) plus one or more of the following: Spanish, Portuguese- 3+ years of experience in HRIS, HR Shared Services or Operations; including knowledge of core HR processes and/or policies- In addition to HR processes and systems testing, must have experience testing HR data/reports, define data audits and drive data quality- Must have significant HR process knowledge in the following domains - Core HR and Employee Data Administration, Talent Management, Talent Acquisition, Compensation