**HR Testing / Quality Assurance Lead**
**Location**: Guadalajara SSC, Mexico
**Reports to** Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services
S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role, that will perform process/systems testing, as well as manage testing serviced delivery from team members.
**Core Responsibilities**
- Define / refine HR testing methodology for HR processes and systems including, but not limited to Workday HCM, ServiceNow HRSD, PowerBI.
- Develop quality assurance standards, and related testing tools / templates for test planning, test scenarios/scripts, issue management, and other testing activities
- Manage all testing activities on projects and operational solution improvements - test planning, resource / task allocation, testing services delivery, status updates, issue/risk management and related tasks.
- Partner with various HR, IT, Vendor and GSS teams to plan and execute testing activities in alignment with the Governance process
- Manage resources effectively to ensure utilization is maximized, aligned to plan, budget and to timeframes
- Collaborate with GPOs, Solution Architects, and other internal / external project team members to understand requirements and user stories; coach testing team in outlining testing approach, mapping out test scenarios and cases, reviewing test scripts, testing data management and designing overall testing plan.
- Identify test automation opportunities, then develop and implement automation scripts
- Lead a variety (function/system/user acceptance) of testing services delivery; perform hands-on testing if/as needed
- Accountable for services delivery quality - review and approve teams' testing deliverables
- Provide leadership and guidance to testing team on best practices
- Coach and mentor team members in developing HR process and systems testing
- Serve as point-of-escalation for testing services delivery challenges; lead team members to address issues and meet services SLAs (time, quality, effectiveness) and established performance expectations. Engage Sr. Management / Leadership teams as needed
- Minimum Requirements_
- Bachelor's degree in HR, Computer Science, or a related field
- Multi-lingual fluency: Advanced English (required) plus one or more of the following: Spanish, Portuguese
- 3+ years of experience in HRIS, HR Shared Services or Operations; including knowledge of core HR processes and/or policies
- In addition to HR processes and systems testing, must have experience testing HR data/reports, define data audits and drive data quality
- Must have significant HR process knowledge in the following domains - Core HR and Employee Data Administration, Talent Management, Talent Acquisition, Compensation.
- 2+ years of experience testing with modern HCM solutions such as Workday / Oracle / SAP HCM, ServiceNow HRSD
- 2+ years Project Management experience - developing project plans / workplans, estimate work effort, status reporting, issue/ risk management etc.
- Strong analytical and problem-solving skills
- Experience working in a distributed global team environment
- Experience / ability to interact effectively with a variety of stakeholders - GPOs, Solution Architects, IT teams, Vendors etc.
- Proficient in use of applicable HR technology and MS Office, especially MS Excel and MS PowerPoint
- Excellent written and verbal communication skills.
- Ability to work non-standard business hours, in a global business environment
- Desired Requirements, Behaviors and Attributes:_
- HRIS Analyst or Testing experience with Workday HCM and ServiceNow
- HRIS Analyst or Testing experience on a new HCM platform implementation or major project(s)
- Experience leading / defining testing approach to deliver positive employee experience outcomes
- Experience with automated testing tools, including developing automated test scripts
- Hands-on experience with Workday data entry and transaction processing. Understands the flow of data and system integrations
- Business Process Design experience
- Change Management experience
- Strong customer service and team collaboration orientation
- Strong organizational skills and attention to detail
- Strong work ethic, integrity and personal accountability
The **HR Testing /Quality Assurance Lead** will focus on reviewing the needs of the requester > Will participate in workshops > They will be the intermediary with the vendor > Will perform tests (Creation of Test scripts > Testing in test and production environments > Coordination of user testers > Regression testing > Smoke Testing, UAT, documentation of tests performed) > Will participate in all the dynamics of Workday and ServiceNow upgrades 1 to 2 times per year > Will prepare training sessions derived from the project to present globally in English. The ability to create presentatio