Ht - Customer Service Representative

Job Responsabilities._

The Customer Service Representative will act as a liaison between our customers and the repair shop, will follow up customer orders from induction to shipment and provide with weekly updated status reports to the assigned customer base; will provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
When required, the CSR will also coordinate production priorities with the repair shop and other internal suppliers.
The Customer Service Representative will act as a liaison between our customers and the repair shop, will provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Job Requirements._

College degree in business administration, or industrial engineering (preferred).
+ 5 years' experience in a similar position

Bilingual (Spanish - English).
Solid command of the English language, written and spoken (required).
Excellent communication and presentation skills

Knowledge of ORACLE (preferred).
Knowledge on ERP/MRP systems.
Knowledge on production planning/materials planning principles

Excel savvy

Ability to multi-task, prioritize, and manage time effectively

Customer orientation and ability to communicate effectively

Strong phone contact handling skills and active listening