Sr Program Manager - Change Management, Operations, Hub DeliveryJob ID: 2628506 | Amazon.com Services LLC
At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.
Amazon Hub Delivery allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.
Hub Delivery is looking for a Sr Program Manager to drive program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.
Key job responsibilities Work alongside functional and regional leaders to develop and maintain the Hub Delivery program's operating modelIdentify common practices to codify repeatable components and drive alignment when approaches differFind opportunities to converge redundant efforts under a single-threaded model to improve speed and scaleIdentify scale blockers and parity gaps across the WW program and work with relevant stakeholders to eliminate or closeOperate autonomously; drive end to end management of assigned business goals.Shepherd special projects and initiatives from ideation to documentation to deployment. About the teamThe Hub Delivery program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!
BASIC QUALIFICATIONS5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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