AstraZeneca is a global, science-led, patient-focused bio pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we 're dedicated to being a phenomenal Place to Work.
**Introduction to role**:
Working as a key member of the HR Services Team based in Regional Human Resources (HR) Center, we are looking for a customer service oriented specialist to provide support to our regional HR professionals and customers across our core workforce administration and recruitment administration activities.
You will use our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to implement a range of activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Center teams will work together with key HR and IT partners around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.
**Accountabilities**:
**Essential Skills/Experience**:
- Customer Service experience
- Proficiency in Microsoft Office
- Advanced Portuguese
- Conversational English
- HR Knowledge
**Desirable Skills/Experience**:
- Knowledge of Mexican Federal Law
- Experience with Workday or Service Now
When we put unexpected teams in the same room, we spark bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and high-reaching world.
At AstraZeneca, you will join a talented global team that's powering us to better serve patients, every day. The fuel behind our evolving, rapidly growing enterprise, we're here to help unlock the power of what science can do and ultimately have a huge impact on patients' lives. Coordinated and closely aligned with the whole enterprise, we offer our expertise, and leverage exciting new technology and digital innovations, to accelerate AstraZeneca's evolution. We do all of it strategically, looking ahead to the new challenges we'll face and improving the way the enterprise operates today.
Are you ready to embrace accountability and focus on impactful work? Feel listened to and empowered, more than a cog in a wheel. Part of an agile and strategic team, we embrace the accountability we are given to focus on delivering what really matters to the business. It's about playing to win by speaking up, rolling our sleeves up and seeing things through.
Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid)
Strong English communication skills required.