Who We Are For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we've expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There's never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today! Who We Want Arrive Logistics is looking for a People Operations leader to support our Guadalajara office and to champion our People First philosophy. We are looking for someone who has a passion for ensuring every employee feels supported and gets the benefit of a highly engaged and fun culture. You will collaborate with Arrive management to promote positive manager-employee relationships and build culture, both within teams & across the company. We are a fast-paced and highly motivated Employee Success Team and if this opportunity feels like the next step in your career, this could be the right opportunity for you! What You'll Do Partner strategically with managers and leaders to analyze and identify key trends and metrics and proactively develop ideas and solutions to ensure a People first strategy.Build strong relationships with Arrive's management. Focused on understanding their business and team, identifying areas of strength and opportunity, and defining creative solutions.Execute team organizational design and performance metrics including succession management, talent assessment (9-box), leadership competencies, and development planning.Execute top-tier employee relations support. Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation, and other work-related issues; recommend an appropriate resolution of complaints and monitor results.Execute disciplinary actions, including performance plans, employee warnings, and terminations. Lead through complex employee relations issues and disciplinary actions.Strategic partnership with our Employee Success team and outside partners to ensure we are aligned and partnered in the execution of human capital initiatives.Advocate a positive employee experience and leverage your internal relationships to proactively create culture-building opportunities across the organization.Proactively identifies process inefficiencies and inconsistencies; collaborates on process improvements that enhance the employee's and/or manager's experience.Ensure all leaves and other work-related issues and case documentation are properly handled and records are maintained.Research and maintain Mexico employment & compliance updates. Partner with retained employment counsel as needed.Partner effectively with management, members of the employee success team and other cross-functional leaders to devise and implement strategies that further our business results and the performance of our teams.Serve as a point of contact for questions on HR policies, benefits, payroll, PTO requests, team updates, and any other questions that arise.Qualifications Bachelor's Degree in Human Resources, related field, or professional experience equivalent.5+ years of Human Resources experience. Demonstrated knowledge of Mexico labor law is required.Must be able to communicate effectively both verbally and written in English and Spanish.Superior written and verbal communication skills. You understand that communication is key and change management is an area of experience and passion.Proven ability to work both independently and collaboratively.Ability to conduct themselves with a high level of discretion. Respect for confidentiality and personal tact - this is a MUST!Hustle that is unrivaled and a passion for your work that can't be matched.The Perks of Working With Us Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.Leave the suit and tie at home; our dress code is casual.Enjoy office wide engagement activities, team events, happy hours and more!Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.Start your morning with free coffee!Maximize your wellness with free counseling sessions through our Employee Assistance Program.Get paid to work with your friends through our Referral Program!Your Arrive Experience Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.
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