SAP Hybris techno-functional/Good in English speaking (fluent)/Requirement gathering with client for assessing needs/Language- Java/Support level- L2/Hybrid model (WFO+WFH)To respond to Requests for Fulfilment and Incident ticket types (Qbranch ticketing tool)To investigate Incidents and resolve configuration issues and escalate development issues to L3.Analyzing below details via Hybris back office and Kibana logs while issue occurs:OrdersConsumerCatalog (Catalogs, Catalog Versions, Categories, Products, Product Variant Types, Units, Classifying categories, Feature list, Classification units, Serial Numbers, Materials, Unit of measure)Price Settings (Price, Product Price Classes, Customer Price List, Price rows, Taxes, Product Tax Classes, Customer Tax Jurisdictions, Tax rows, Discounts, Product Discount Classes, Customer Discount Groups, Discount Rows, Delivery Costs, Payment Modes, Pick Up Delivery Mode, Delivery Mode)Internationalization (Languages, Currencies, Countries, Regions, Province, City, District, Time zone)Base Commerce (Base Store, Point of Service, Warehouse, Order cancel configuration, Payment method store locator, Payment routing, Replacement order configuration, Product store locator, lending order configuration, Return order configuration, Code generation configuration)To make configuration changes that are unique to a market.Catalog (Units, Classifying Categories, Unit of Measure)Internationalization (Languages, Currencies, Countries, Regions)Base Commerce (Base Store, Lending order configuration, Return order configuration, Warehouse, Replacement order configuration, Code generate configuration, Add new zip code ranges to delivery modes)Involved in Build and deployment activities via Jenkins.About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.#J-18808-Ljbffr
