At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Responsibilities:Operational Leadership: Lead and manage Observability operations to ensure high performance and smooth functioning of technology-related areas within hyperscaler environments.Process Management: Oversee complex processes to ensure maximum efficiency, focusing on intervention, control, enhancement, and monitoring tasks specific to hyperscaler platforms.Collaboration with Tools Team: Regularly interact with the tools team to understand their needs and ideas, collaborating on the enhancement and development of features to optimize tool performance within hyperscaler operations.Knowledge Management: Establish strategies for creating, sharing, using, and managing knowledge using Large Language Models (AI) and organizational information, with a focus on hyperscaler-specific knowledge.Team Collaboration: Work closely with offshore 3rd parties and internal teams, including SRE (Site Reliability Engineering), Tools, and Operations, to deliver results in hyperscaler environments.Impact:As a crucial member of our team, you will significantly influence the reliability of our cloud services on hyperscaler platforms. Your expertise and skills will help reduce MTTR (Mean Time to Repair), ensuring the vitality and availability of our cloud services. You will play a key role in promoting operational excellence through leading improvements and innovation. Your work will enhance and maintain the company's technological platform, delivering high-level service and driving overall business performance.
Qualifications:Time: Starting 7 AM for regional alignment.Educational Background: Bachelor's degree in a technical or related field.Experience: Proven (good to have 4+) experience in technology consulting or a similar role, with specific expertise in one of the major hyperscaler platforms (e.g., AWS, Google Cloud, Microsoft Azure).Technical Knowledge: Solid understanding of cloud services, knowledge management, and operational processes, with a focus on hyperscaler operations.Collaboration Skills: Demonstrated experience working with offshore 3rd parties and internal teams.Leadership: Excellent leadership and decision-making skills.Communication: Strong interpersonal and communication abilities, able to work effortlessly with various stakeholders.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 396151 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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