Application window is expected to close on 12/06/2024
**What You'll do**
I2C Collections Analyst will support an assigned base of accounts, your responsibilities will include:
- Portfolio management - Maintain delinquency across A/R aging buckets as per industry benchmark and as per guidance from the Collections Manager.
- Timing and Accurate billing in customer portals (Ariba, Adquira etc)
- Accurately forecast cash at the beginning of each month and share progress every week with the Collection Manager.
- Perform review & release orders accurately - daily.
- Adherence to Cisco's process and policies, while meeting the country compliance requirements of the assigned base.
- Engage and build relationships with Customer's A/P department.
- Engage with cross functional teams i.e. Sales, CLO (customer service), SSF (Finance) and Others to drive issue resolution & resolve disputes for the customers in a timely and effective manner.
- Deliver periodic management reports and/or Ad hoc reports to key stake holders.
- Recommend solutions for areas of improvement in the Invoice to Cash process.
- Willings to work during weekends to support weekend order release duties and/or other duties assigned by the Collections Manager during Month/Quarter end.
**Who You'll Work With**
In addition to the collection department, you'll work across the various Finance groups, Sales, and Operations.
**Who You Are**
You love understanding the business by establishing relationships and giving business outcomes via your outstanding expertise and insight. You are not afraid to ask questions, try new things, and learn along the way. Above all else, you are there for your teammates and are ready to help out when needed.
**Minimum requirements**:
- 3-5 years of experience in collections
Other requirements:
- Confident and capable of following defined processes and of suggesting improvements
- Analytical skills
- Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs
- Good communication skills, written and verbal
- Good ad hoc problem-solving skills
- Capable of making decisions and taking actions under pressure
- Ability to report clearly on performance
- Great teammate but also able to work on projects alone
- Ability to set goals and handle time
**Why Cisco?**
WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
