Iam Service Manager

.IAM Service ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:IAM Technical Service Manager The Technical Service Manager role assures the smooth delivery of the IAM solutions. This role is responsible for assuring that tickets are addressed in a timely manner and that incoming requests are appropriate routed to the technical support team and SMEs. This role also tracks the normal operational details of the service, such as maintenance and support renewals, RFC creation, and metrics reporting. The ability to work collaboratively with customers and partners, as well as HPE technical teams, is critical. This is not a people management role—it is a service management role