.**_ OBJECTIVES/PURPOSE _**The ICSS Operations Transformation Lead & Program Manager is a senior management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization. This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives and resource optimization. The responsibilities encompass strategic project management, transformational leadership, and operational excellence, with a significant focus on leveraging operational metrics and maintaining adherence to governance structures and timelines:- Lead ICSS initiatives and drive transformational change within the organization.- Oversee multiple interconnected projects, ensuring alignment with business goals and optimizing resource utilization.- Serve as a seasoned leader with a proven track record in managing complex programs.- Foster a culture of continuous improvement and innovation.**_ ACCOUNTABILITIES_****Project Management**- Define and drive strategic alignment with relevant project owners and business partners.- Prioritize initiatives to establish an optimal mix and sequence of projects and programs.- Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.- Proficiency in using project management tools and methodologies such as Microsoft Project**Transformation**- Align portfolio components (initiatives, programs, projects) with business and technology strategies.- Identify, prioritize, validate, and communicate technology needs and opportunities within the organization.- Optimize the value and benefit generated by the technology portfolio.- Ensure business benefits are identified at the start, followed through, proactively monitored, and realized**ICSS Operations Support**- Define, produce, and leverage operational and project metrics to drive organizational actions.- Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.- Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.- Familiarity with technology governance and operational KPIs.- Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.**_ EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS_****Skills and Qualifications**:**Required**:- Bachelor's degree in a relevant field (Master's preferred).- +10 years of experience in IT governance, project management, and IT transformation.- Proven success in managing large-scale, complex programs from initiation to delivery.- Agile, PMP, PgMP, or other relevant project/program management certifications are highly desirable