**_ OBJECTIVES/PURPOSE _**
The ICSS Operations Transformation Lead & Program Manager is a senior management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization. This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives and resource optimization. The responsibilities encompass strategic project management, transformational leadership, and operational excellence, with a significant focus on leveraging operational metrics and maintaining adherence to governance structures and timelines:
- Lead ICSS initiatives and drive transformational change within the organization.
- Oversee multiple interconnected projects, ensuring alignment with business goals and optimizing resource utilization.
- Serve as a seasoned leader with a proven track record in managing complex programs.
- Foster a culture of continuous improvement and innovation.
**_ ACCOUNTABILITIES_**
**Project Management**
- Define and drive strategic alignment with relevant project owners and business partners.
- Prioritize initiatives to establish an optimal mix and sequence of projects and programs.
- Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
- Proficiency in using project management tools and methodologies such as Microsoft Project
**Transformation**
- Align portfolio components (initiatives, programs, projects) with business and technology strategies.
- Identify, prioritize, validate, and communicate technology needs and opportunities within the organization.
- Optimize the value and benefit generated by the technology portfolio.
- Ensure business benefits are identified at the start, followed through, proactively monitored, and realized
**ICSS Operations Support**
- Define, produce, and leverage operational and project metrics to drive organizational actions.
- Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.
- Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
- Familiarity with technology governance and operational KPIs.
- Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.
**_ EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS_**
**Skills and Qualifications**:
**Required**:
- Bachelor's degree in a relevant field (Master's preferred).
- +10 years of experience in IT governance, project management, and IT transformation.
- Proven success in managing large-scale, complex programs from initiation to delivery.
- Agile, PMP, PgMP, or other relevant project/program management certifications are highly desirable.
- In-depth understanding of implementation methodologies, and change management practices.
- Exceptional leadership, communication, and stakeholder management skills.
- Strong strategic thinking and problem-solving abilities.
- Proficiency in project management software and tools.
- Ability to influence and collaborate effectively across various organizational levels.
- Demonstrated experience in managing program budgets and financial aspects.
- High level of adaptability and comfort in navigating ambiguity and change.
**Desired Qualifications**:
- Experience establishing and scaling Shared Service Centers
- Pharmaceutical Experience: Preferred for understanding industry nuances.
- Domain Expertise: Life Sciences or Social Sciences proficiency.
- Regulatory Knowledge: Familiarity with FDA cGMP/GLP regulations.
**_ ADDITIONAL INFORMATION_**_ _
- Travel Requirements: Expected travel 10% of time.
**Locations**:
MEX - Santa Fe
**Worker Type**:
Employee
**Worker Sub-Type**:
Regular
**Time Type**:
Full time