Idt Operations Engineer, Mexico

**The Role**:Typically:- Service Management is an owner of ITSO contracts with key Infrastructure Service Providers and Application Suppliers.
They ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.G.
Critical Service Levels, Key Measures) are upheld.- The Service Manager acts as the escalation point between Business IT and 3rd party provided for any deterioration in service levels.
Further, with the advent of cloud-based infrastructure services, service managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.
Monitors service levels and resolves issues.
Required to quickly debug and resolve issues.- Interaction limited mostly to within own team.
Limited exposure to / interaction with business leadership.This job profile contains generic information and does not describe individual positions or required job competencies.
Grading decisions will also depend on other factors.
**Disclaimer