.Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Mexico - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.**Job Description**:**PURPOSE OF FUNCTION**It's about attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge.**PURPOSE OF THE JOB**I support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the manager of the area is not present. I lead by example, but donot have any direct reports or conduct development talks. I spend all my working time on the floor, listening, acting, helping and supporting customers and co-workers.**RESPONSIBILITIES OF THE JOB****Customers**- I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values.- I lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again.- I always look at my store through the eyes of our customers and walk the- store regularly. I have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input.- I take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. I encourage my colleagues to do the same.- I know about the services offered in my store and use this knowledge to help customers.- I ensure our customers have a great shopping experience at all times throughout the day.**Commercial**- I have an overview of the store business plan and IKEA Food action plans, and I contribute to my area's action plan by supporting my manager in implementing it with the team