BlueOptima's vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.We currently are located in 4 countries: London (our HQ), Mexico, India, and the US. A total number of 110+ employees (and increasing every day) from different nationalities and with over 25 languages spoken.We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.Job DescriptionWe are looking for an Implementation Manager to directly manage the onboarding of all new clients onto BlueOptima and ensure continuous delivery of high quality data to recurring customers. Based in Guadalajara, the Implementation Manager will own the onboarding of small and medium enterprises to BlueOptima, working collaboratively with the Sales and Customer Success teams, while providing constant feedback to the Product and Engineering functions.Key ResponsibilitiesDirectly manage the onboarding of new clients onto BlueOptima, planning the overall timeline and setting expectationsSupport clients in installation and configuration of the BlueOptima platformEnsure consistency in delivery, reducing the onboarding time and enabling account stabilityManaging and improving customer experience during the onboarding phaseTrain and onboard system administrators to independently manage the systemSupport the rollout of new features from the engineering functionQualificationsKey Skills & ExperienceExperience working directly with clients, preferably in an administrative setting.Detail-oriented and proactive problem-solver.Drive and motivation to succeed.Strong communication and presentation skills.Goal-driven attitude and desire to deliver client solutions in an enterprise setting.Good time-management and organisation to balance workload across multiple clients.Additional InformationWhy join our team?Culture and GrowthGlobal team with a creative, innovative and welcoming mindset.Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.Freedom to create your own success story in a high performance environment.Training programs and Personal Development Plans for each employee25 vacation days (from day one!) + 7 extra bank holidaysSavings Fund (5% contributions from Employer and 5% from Employee)Major medical insurance, Vision and Dental (Extended to spouse and children)12 Weeks Paid Maternity and Paternity LeaveWork from Home Equipment allowanceFlexible Work from Home policy - 2 days home p/wFlexible Work from Long Distance - 4 weeks a year#J-18808-Ljbffr