**JOB SUMMARY**
An Implementation Consultant - Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.
**KNOWLEDGE, SKILLS & ABILITIES**
Credentials and Experience:
Essential:
- Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
- Tertiary qualification in a Technical or Hospitality Management field
- Knowledge of manual Food & Beverage procedures.
- Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.
- Good working knowledge of TCP/IP networks, PC's and troubleshooting techniques.
- Good knowledge of Hardware - Workstations, Printers and any peripherals.
Professional Skills:
- Analytical problem solving skills.
- Project Management skills.
- Strong presentation and interpersonal skills.
- Superior communication skills, written and verbal.
- Applicants are required to read, write, and speak the following languages
- English
- Spanish
Abilities:
- Ability & credibility to work effectively with the client at all levels of the organization.
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
- Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box'.
- A self-starter with initiative, drive and strong desire to succeed.
- Ability to work under stress.
Flexibility with people, time and shifts.
SPECIAL REQUIREMENTS
- Able to work overtime and public holidays as requested.
- Able to work in shifts.
**DUTIES & RESPONSIBILITIES**:
- Install and configure the Oracle Hospitality F&B product suite.
- Hardware - Workstations, Printers and any peripherals.
- Impart specific knowledge related to restaurant operating procedures.
- Be familiar with and adhere to the latest training and installation standards and procedures.
- Work with the My Oracle Support global support system and Support organization on escalating client issues.
- Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
- Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
- Submit timely and accurate project status and other required reporting via current communication method.