About the RoleThis role's main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture.You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.RequirementsA standout "customer first" attitudeBachelor's or advanced degree in a technical field, or equivalent working experienceAt least 7-10 years working in a customer-facing roleProject management and consulting experienceFirm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc. )Experience with Cloud / SaaS software products is a plusExperience maintaining or implementing LAN / WAN environmentsFamiliarity with web technologies (deployment, maintenance, debugging) including REST APIsExperience with at least 1 programming language (Java, Python, JavaScript, etc.)Outstanding communication and problem-solving skillsDeep technical acumenEnjoy a fast-paced, multifaceted environmentAble to prioritize and accomplish tasks in tight timeframesResponsibilitiesGuide customers on deploying and implementing the ThousandEyes productImplement ThousandEyes in customer environments in an efficient and cost-effective mannerEngage with customers to deliver product implementation and integration servicesLead many projects concurrently understanding current and future action itemsDelivery of training and industry best practice discussionsBuild value-based relationships with customers, leading to referral and renewalLeverage enterprise data analytics to track and report on customer engagementContribute to best practice creation and maintenanceTrack and report on utilization and work performedSpecial projects as assignedIdentification of potential product / services upsell or cross-sell opportunities#J-18808-Ljbffr